PRIVACY POLICY FOR SANAA BOMBA
Effective Date: 21st January 2026
1. Introduction
Chillnet Company Limited ("Company," "we," "us," or "our"), registered in the United Republic of Tanzania with offices at Mikocheni B, Dar es Salaam, operates the Sanaa Bomba digital marketplace platform ("Platform" or "Service"). We are committed to protecting your privacy and handling your personal data with transparency and care.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. By accessing or using Sanaa Bomba, you consent to the data practices described in this policy. If you do not agree, please do not use our Service.
2. Data Controller
Chillnet Company Limited is the data controller for personal data processed through the Sanaa Bomba Platform.
Contact: privacy@sanaabomba.com or our physical address in Section 12.
3. Information We Collect
We collect information you provide directly, automatically, and from third parties.
A. Information You Provide:
· Account Data: Name, email address, telephone number, profile picture, biography, country of residence.
· Artist-Specific Data: Bank account or mobile money details (for payouts), government-issued ID (for verification, as required), tax information.
· Transaction Data: Purchase history, sales records, license agreements.
· Content: Digital files (music, art) and associated metadata you upload.
· Communications: Records of your support requests, feedback, and survey responses.
B. Information Collected Automatically:
· Usage Data: IP address, device type, browser, pages visited, time spent, clickstream data.
· Cookies & Tracking: We use cookies and similar technologies to analyze trends, administer the Platform, and track user movements. You can control cookie settings through your browser.
C. Information from Third Parties:
· Payment Processors: Confirmation of payment status (we do not store full payment card numbers).
· Social Media: If you connect your account, we may receive basic profile information.
· Analytics Providers: Aggregated data on Platform usage.
4. How We Use Your Information
We use your personal data for the following purposes, based on our contractual obligations, legitimate interests, legal compliance, and your consent:
· To provide, operate, and maintain the Platform.
· To process transactions and facilitate payouts to Artists.
· To verify your identity and ensure Platform security.
· To communicate with you about your account, updates, and customer support.
· To send promotional communications (you may opt-out at any time).
· To analyze usage to improve our Service, features, and user experience.
· To comply with Tanzanian legal obligations (e.g., tax, financial regulations).
5. Legal Basis for Processing (GDPR Considerations)
For users in the European Economic Area (EEA), we process your data on the following legal bases:
· Contract: To fulfill our Terms of Use with you.
· Legitimate Interest: For security, fraud prevention, and Platform improvement.
· Consent: For marketing communications and optional cookies.
· Legal Obligation: To comply with applicable laws.
6. Disclosure of Your Information
We may share your information in the following circumstances:
· With Other Users: Your public profile (Artist name, bio, uploaded Content) is visible. Transaction details (e.g., purchase) are shared as necessary to complete the sale.
· With Service Providers: Trusted third parties who assist in operations (payment processing, hosting, analytics, customer support). They are bound by confidentiality agreements.
· For Legal Reasons: To comply with a legal obligation, protect our rights, prevent fraud, or ensure safety.
· Business Transfers: In connection with a merger, sale, or acquisition of our company assets.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Transaction data is retained as required by Tanzanian law. You may request account deletion, which will remove personal data not required to be retained.
8. Your Data Rights
Depending on your location, you may have rights under laws such as Tanzania's Personal Data Protection Act or the EU's GDPR, which may include:
· Access: Request a copy of your personal data.
· Correction: Request correction of inaccurate data.
· Deletion: Request deletion of your personal data.
· Objection/Object to Processing: Object to certain processing activities.
· Portability: Request transfer of your data to another service.
· Withdraw Consent: Where processing is based on consent.
To exercise these rights, contact us at privacy@sanaabomba.com. We will respond within the timeframe required by applicable law.
9. Data Security
We implement appropriate technical and organizational measures, including encryption, firewalls, and access controls, to protect your data from unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure.
10. International Data Transfers
Our servers are located in [Tanzania/Africa/ specify if applicable]. If we transfer data outside Tanzania, we will ensure it is protected by appropriate safeguards, such as standard contractual clauses or your explicit consent.
11. Children's Privacy
Our Service is not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personal data from Children. If we become aware of such collection, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of material changes via email or a prominent notice on the Platform. The "Effective Date" will be updated.
13. Contact Us
For questions, concerns, or to exercise your data rights, contact our Data Protection Officer at:
Chillnet Company Limited
Attn: Data Protection Officer
Mikocheni B,
Dar es Salaam, Tanzania.
Email: privacy@sanaabomba.com
Website: www.sanaabomba.co.tz
